1. Information We Collect
We may collect account details (name, phone, email), booking details, provider/service interactions, support communication, device identifiers, and usage logs required to operate and secure Glow.
2. Legal Basis and Purpose of Processing
- To perform services requested by users (account creation, booking flow, notifications).
- To protect the platform from fraud, abuse, and unauthorized access.
- To comply with legal and regulatory obligations.
- To improve product quality, reliability, and customer support.
3. How We Use Information
- To create and manage user accounts.
- To process bookings and related notifications.
- To improve app performance and customer support.
- To comply with legal obligations and prevent abuse.
4. Data Sharing and Third Parties
We only share information when necessary with service providers, technical infrastructure partners, communication providers (such as push-notification services), payment-related partners (if applicable), or legal authorities when required by law.
5. Data Retention
Personal data is retained only for as long as needed for operational, legal, accounting, dispute-resolution, and security purposes. Retention periods may vary by data category and legal requirements.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information.
7. International Transfers
Some technical providers may process data in jurisdictions outside your country. Where applicable, we apply safeguards required by law.
8. User Rights
You may request access, correction, export, restriction, or deletion of your personal data through our support channels.
9. Children's Privacy
Glow is not intended for children under the minimum age required by local law. We do not knowingly collect personal data from children without proper authorization.
10. Policy Updates
We may update this Privacy Policy periodically. Continued use of Glow after updates means you accept the revised policy.
11. Contact
For privacy requests or concerns, contact us at sayed@cgai.sa, phone 0201094963620, or use the Support page.